Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note that any item temporarily out of stock will be substituted with a similar item of equal value.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If an order is canceled please allow up to 30 days for the refund to reflect. An email receipt confirmation will be sent to the address on the order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Privacy Policy
The management team at Oysterella know that our customers expect us to keep information about them private and secure. This statement describes our privacy policy. By visiting GardenandTable.net, you are accepting the practices described below.
Personal Information About Customers That Oysterella gathers
Information You Give Us: We reserve the right to store any information, other than your credit card number and avs code, that you enter on our web site or provide us over the phone or in any other way. This includes address information and shopping choices. We use the information that you provide for such purposes as shipping your packages, responding to your requests, improving our selection, and communicating with you. We may also use that information for future marketing purposes.
Automatic Information: We receive and store certain data elements whenever you log on to our web site. Like many web sites, we use cookies and obtain browser information like referring pages and browser brand and version. We also timestamp the date and time of your visit.
Email Communications: We do not utilize email open confirmation, a technique many sites use to determine when you open email from them. We consider this practice invasive and wasteful of bandwidth. Our weekly newsletter is entirely opt-in, and every newsletter we send has a link to automatically unsubscribe. If you do not want to receive email from us, simply let us know by emailing oysterella@gmail.com
How We Use Cookies
Cookies are small files that reside on your computer that web sites transfer to your hard drive through your browser. Our cookies simply enable our web site to recognize who you are in order to offer you a personalized greeting or determine your membership in our loyalty program. We also use cookies to store items in your shopping cart before checkout. In order to shop successfully at gardenandtable.net, you need to leave cookies turned on in your browser's settings.
How Oysterella Shares Information About Customers
Oysterella provides your shipping information to UPS and FedEx (for obvious reasons) and to suppliers that function as third-party drop shippers for us. The information we supply to drop shippers only relates to the specific order being fulfilled by them. It is generally sent by secure email, secure http or secure ftp. We securely transmit your credit card data to the appropriate credit card company during order processing. As web technology and the online operating environment are constantly evolving, we cannot accurately predict all future applications of the data we store about your order history. If you strongly oppose any use of your contact information other than what is needed to fulfill orders, please let us know by emailing us at oysterella@gmail.com
In the event Oysterella buys or sells a business unit, customer information may be one of the transferred business assets but remains subject to the policies made in this Privacy Statement.
With respect to law enforcement, we may be obliged to release personal information if we believe such release is appropriate to comply with the law, or protect the rights, property, or safety of GardenandTable.net, our users, or others. This includes exchanging information with organizations that fight fraud and identity theft.
Security of Sensitive Information
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only a fragment of your credit card number when confirming an order. Information stored in our customer database is protected using state-of-the-art security methods.
Our business changes constantly, and our Privacy Statement may change periodically. Please check our web site frequently to see if any changes take place. However, we will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.